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Return and Refund Policy – Deals on Tyres

RETURNS AND REFUNDS

INTRODUCTION

At Deals on Tyres Limited, we make every effort to describe and display all our product(s), every tyre, tyre set, alloy wheels as realistically as possible. We also understand that sometimes the product(s) you purchased might not be quite as you have expected.

Also, we are so sure of the superb quality of our product(s) that we are proud to offer you 48 hours to notify us if you change your mind on any of your purchases from this website.

YOUR RIGHTS

For whatever reason, you have the right to cancel your order within 48 hours from when you have received your goods and return the goods within 14 days.

In case that,  a visual defect is found with the product(s) upon arrival, you must notify us immediately. Please take photos of the faulty product(s) and send it to us immediately. Do NOT unpack any further products. Highly unlikely, but the damage might have occurred in the transport.

Further details regarding your right to return items can be found in our Terms and Conditions.

CONDITIONS FOR THE RETURN OF ITEMS

In the case of new tyres or alloy wheels, the product(s) must be in unused and in the same condition in which they were sent. Items must be returned with all their original packaging, instructions, labels, guarantee and any other included extras. Only the items with the correct DOT code or serial number will be accepted as returns.

HOW TO RETURN AND SHIPPING COSTS

In the case of new tyres or alloy wheels, the product(s) must be in unused and in the same condition in which they were sent. Items must be returned with all their original packaging, instructions, tyre labels, guarantee and any extras. Only the items with the correct DOT code or serial number will be accepted as returns.

BRAND NEW TYRES RETURNS

If the products have been sent back in unused condition, we will cover the return shipping costs. You will have to get in touch with us within 48 hours and we will organise the collection with the courier at your convenience. You will have 14 days to return the product.

In case, of the manufacturing defect, we will replace the product immediately or issue a full refund for the same.

PART WORN TYRES RETURNS

You can cancel your order at any time before your tyres are fitted depending on whether the tyres were in stock. If the tyres were ordered by telephone that means they would have been ordered specifically for you from the supplier and that you must cancel on the same day or order to avoid a charge.

We do accept the returns of part worn tyres in case of manufacturing faults or if you are not entirely happy with your purchase.
However, we are sorry that we will not cover the cost for the return by courier due to the volumetric weight and low costs of the product, but will gladly accept the product in the shop for an exchange or give you a full refund.

FAULTY ITEMS

Faulty items must be returned using the same process described above.

REFUNDS

When we receive the item, our returns department will confirm that everything is in its original condition and correct DOT code | serial numbers to ensure the authenticity of the product and its eligibility for a refund. We process refunds as quickly as possible and you will receive an email to notify you when the item has been processed.

If eligible, we process most refunds on the same day which they were received by us. But please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors.

EXCHANGE

If you wish to exchange a purchase for another item, please just return your undesired products for a refund and order a new product.

CONTACTING US

If there are any questions regarding these Terms of Website Use you may contact us using the information below.

info@dealsontyres.co.uk

Phone: 020 3305 5699

Last Edited on 08/01/2020